Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi, Can I enable some users to enter only notes in the tickets?
Thanks
Hi @Absolute,
That isn't an osTicket Awesome question... it is a question specific to osTicket's core functionality.
You're best bet is to ask this question in forum.osticket.com.
🙂