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Bugs and display issues
Last Post by stevland 8 years ago
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Posts: 10
 anderson
Topic starter
Jul 18, 2018 6:20 am
(@anderson)
Member
Joined: 8 years ago

Hi,

Is not available the "answered" tickets. Plz, how can I deal with this? 


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Posts: 1177
 stevland
Admin
Jul 18, 2018 6:43 am
(@stevland)
Member
Joined: 2 months ago

Your screenshot appears to be a mix of osTicket core and osTicket Awesome.

Try clearing your browser's cache and let me know whether or not it fixes your issue.


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Posts: 10
 anderson
Topic starter
Jul 18, 2018 7:00 am
(@anderson)
Member
Joined: 8 years ago

Yes I just took the osticket core just for example, and the other pic is how is showing after osTicket Awesome installation


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Posts: 10
 anderson
Topic starter
Jul 18, 2018 8:04 am
(@anderson)
Member
Joined: 8 years ago

So the osTicket Awesome installation is perfect and 100% operational but since I install the osTicket Awesome is not showing the "Answered" Tab for all answered tickets.


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Posts: 1177
 stevland
Admin
Jul 18, 2018 8:10 am
(@stevland)
Member
Joined: 2 months ago

This is a really weird situation. I cannot think of what could cause that.

Wait. I notice that osTicket core shows how many Closed tickets you have.

But osTicket has not shown the # of Closed Tickets since v.1.9.x.

Please send the following information from Admin Panel > Dashboard > Information:

 


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