Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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After installing osTicket latest stable, I have tried installing script.
I receive this error message on my website.
"Error loading settings. Contact an admin."
@ www.thewoodlandsark.com
Please advise
I'm sorry for the delay in responding, but I am glad to see that you worked it out.
Your installation is looking good. The one thing I would suggest is that, as you are only using one language, you should turn off Client Language Choices in Admin Panel > Theme.
Doing so will remove the down arrow below the US flag on in your Client Portal.
