Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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After installing the theme on a new installation of osTicket Core, v1.10.4, I am unable to change the default theme. I logged into the backend and went under the theme section, selected and previewed different combinations and clicked the "Save Theme Selection", "Save Custom Colors", the page reloads as if it's saved but navigating to the home shows that nothing has changed. I'm not sure how to go about diagnosing this. Any help is welcome.
Please see the 2nd item on the following page to resolve your issue:
https://osticketawesome.com/troubleshooting/