Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
If you installed either
osTicket-Awesome-1.10.2-v1.0
or
osTicket-Awesome-1.10.4-v1.0
on or before July 18th and you are experiencing some page loading issues in the Admin Panel including Theme page not fully loading
Please do one of the following to fix the glitch:
1) Replace /scp/js/scp.js with this file file
OR
2) Open /scp/js/scp.js in a text editor and comment out lines 1056 - 1073 so it looks like this:
`// Enable PJAX for the staff interface - breaks osta
// if ($.support.pjax) {
// $(document).on('click', 'a', function(event) {
// var $this = $(this);
// if (!$this.hasClass('no-pjax')
// && !$this.closest('.no-pjax').length
// && $this.attr('href').charAt(0) != '#')
// $.pjax.click(event, {container: $this.data('pjaxContainer') || $('#pjax-container'), timeout: 2000});
// })
// }
//
// $(document).on('click', '.link:not(a):not(.button)', function(event) {
// var $e = $(event.currentTarget);
// $('').attr({href: $e.attr('href'), 'class': $e.attr('class')})
// .hide()
// .insertBefore($e)
// .get(0).click(event);
// });`
Update: Fixed. Permission issues.
We are unable to make custom theme colour selections. It's only the preset combinations that can be applied. Otherwise this is a job well done. Thanks.
osTicket v1.10.1 // osTicket-Awesome-1.10.1-v1.4
The current version is osTicket-Awesome-1.10.4-v1.0
When using the Knowledgebase; when there is an artikel with attachment the client user ( with login) can't see the alltachment. Agents can!
i've installed awsome theme 1.10.4
When using the standard osticket theme the attachment is visible so i guess it has something to do with the theme.
we have a glitch with the overdue tickets.
Thank you for taking the time to report this, although I can't seem to reproduce it.
In any event, please consider upgrading to osTicket Awesome 1.11.x when it becomes available (I'm working hard on it right now).
The entire ticket table has been re-vamped, so the odds are that this glitch has been replaced by new ones. 😉
The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0).
Thank you!