Have you checked these first?
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Curious,
We purchased the theme in hopes that it would have an option to look more like the image presented on the main page:
Is this theme available to us?
Thank you,
We did review the demo page and yes, there is no option to select that theme. Perhaps we were just in high hopes.
If it is unavailable, creating a custom theme shouldn't be a problem. This is still far better than the vanilla theme.
My apologies for misleading you... the version of osTicket Awesome used in that mock-up is for 1.9.x.
The whole layout has been redesigned since then and, IMO, is greatly improved. Also, the colors used at that time were based on my own company's color scheme -- osTicket Awesome started as a personal project -- and were not changeable. The most common feature request I received back then was alternate color schemes.
I'll have to update that mock-up at some point though!
Thanks for being flexible. I hope the custom theme option is a satisfactory solution for your needs.