Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Is there any way to change the url link when clicking the upper left company logo, I'm trying to redirect it to my main site. I read the article Logo and home link in the osticket forum but couldn't find any of the code mentioned there in the osta equivalent file. Thanks in advanced.
Hi @it-plannet,
You'll edit the same files:
/include/client/header.inc.php
/include/staff/header.inc.php
But you'll look for this code...
<a id="header-logo" href="<?php echo ROOT_PATH; ?>scp/">
and change it to...
<a id="header-logo" href="https://yourlink.com">