Hey Stevland
I'm running the latest OSticket/OSticket Awesome build: osTicket v1.14.2 // osTicket-1.14.2-Awesome-103 // PHP 7.1.8 // MySQL 10.1.26 // Apache/2.4.27 (Win32) OpenSSL/1.0.2l PHP/7.1.8 web server
Since i upgraded I no longer see the "Scroll to Top icon" on any open or closed tickets. A lot of our tickets are multipage and having to scroll back up manually is going to be a real pain. The scroll to top icon option is turned on in the Admin panel\theme menu. This is a pretty important feature we got used to so can you provide any suggestions?
** Also I'm not sure if anyone else has suggested this...but is there some way to include a next ticket/previous ticket scroll icon? Going from ticket to ticket. Hitting the browser back button to get to the main screen in order to get to the next ticket is tedious**
FYI - Browser Cache already cleared.
Thanks!
Hi @thedarkguver,
We recently discovered that our code is not working as intended on servers that, for whatever reason, have short_open_tag turned off in the PHP config.
Please open /include/staff/header.inc.php and change lines 114 and 115
from
let desktopScrollOption=<?echo $custom["scroll-to-top-option"] !="true" || $custom["desktop-scroll-option"]!="true"?"false":"true"?>;
let mobileScrollOption=<?echo $custom["scroll-to-top-option"] !="true" || $custom["mobile-scroll-option"]!="true"?"false":"true"?>;
to
let desktopScrollOption=<?php echo $custom["scroll-to-top-option"] !="true" || $custom["desktop-scroll-option"]!="true"?"false":"true"?>;
let mobileScrollOption=<?php echo $custom["scroll-to-top-option"] !="true" || $custom["mobile-scroll-option"]!="true"?"false":"true"?>;
Sorry for the trouble, and thank you for your report.
Previous/ next ticket buttons would require a significant modification of osTicket's core code -- something that we try to avoid. But it would be useful and it is something that we do think about.
Hey Steveland,
Does the above mentioned fix for 1.14.2 also apply to 1.15.1 Rev 1 ? The same issue exists, lack of a scroll and is also present in 1.15.1 - however I see where to apply the fix in /include/staff/header.inc.php. Lines 114 and 115 are missing the code you referred to below:
"let desktopScrollOption=<?echo $custom["scroll-to-top-option"] !="true" || $custom["desktop-scroll-option"]!="true"?"false":"true"?>;
let mobileScrollOption=<?echo $custom["scroll-to-top-option"] !="true" || $custom["mobile-scroll-option"]!="true"?"false":"true"?>;"
Thanks for your help.