Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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I have just upgraded to the latest version of OSTicket Awsome
As a consequence the osticket and the ostawsome logos have reappeared in the footer.
Following the advice in your FAQ's I have attempted to add the code below to osta/user-styles.css However, the folder doesn't exist. We tried to create the folder user-styles.css and place the code there. It didn't work.
#footer #osticket a,
#footer #ostawesome a {
display: none !important;
Theme information:
osTicket v1.14.2 // osTicket-1.14.2-Awesome-103
PHP 7.4.1 // MySQL 8.0.11 // Microsoft-IIS/10.0 web server
}
Sean
Hmmm perhaps I should have anticipated this scenario. Sorry for the confusion.
As of osTicket-1.14.2-Awesome-103 the Custom CSS has been moved to Theme Options. This makes it easier for most people and, in the future, all custom css will persist after an upgrade.
But for now you will have to manually copy your custom CSS from the old file to Theme Options > Custom CSS.
