Hi, after putting in place the OSTicket Awesome web files i can now no longer get my logo in printed PDF.
It worked before putting OSTicket Awesome in place on the default OSTicket files.
I tried uploading the image under theme settings - logo options - Customer Print Logo. After uploading it there is appears in that menu as per the attached screenshot.
But when i print pdf there is just a box with red cross.
Hi @Devi1903,
A few months ago two other users have reported the same issue. But unfortunately I have not been able to reproduce the issue, and therefore I can't figure out how to fix it.
The custom logo displays properly in PDF files on all of the installations that I have looked at. And I haven't heard any other reports of this since May. So I think the issue must be related to something specific regarding the environment that you guys are running in.
Is your server running Ubuntu?
Thanks, yes i believe it is something to do with mPDF or mbstring extension. I remember having a similar issue when upgrading to 1.12 previously. For now i have copied in my ticket-print.tmpl.php file from the base version of OSTicket 1.14 and its working 100%.
When i have some time i will play around with this file and see where the issue might be coming in.
Please note i am running Cent OS on the server
Thanks for the update and the insight. I will mark this as resolved but you can still add another update here in the future.