Sorry for the late reply, @sanketh.

Are you still having this issue?

Is it just the one button, are none of the fly-out menus working?

Have you considered upgrading to 1.14.x?

P.S. Oh and by the way, osTicket (and therefore osTicket Awesome) do not support nginx servers.

See this.

Sorry for delay in response.

Issue is still not resolved. We are using with docker https://hub.docker.com/r/campbellsoftwaresolutions/osticketwhich is built with ngnix and was working fine.

I upgraded to 1.14.2 but still same issue. You help would be appreciated.

I don't recall having encountered that issue.

I haven't ever used docker myself yet, and as I mentioned earlier using osTicket with ngnix can lead to unexpected issues so I wouldn't rule these things out just yet.

But that's about all I can think of to say about this.

If you want me to take a look and see what I can do to help you can submit this form:
https://osticketawesome.com/troubleshooting/assistance-request-form/