Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
I have updated to the latest version and since there I cannot export ticket. How can I resolve it.
Hi @netesi,
Hmmm. Exporting a ticket works in the demo. Does it work for you?
What exactly happens when you try to export a ticket in your own installation?
Are there any relevant errors in your logs around the time that you try to export a ticket?
What version of osTicket Awesome are you using?
What web browser are you using?
Hi @netesi,
I will be happy to help you with this issue. When you get a chance please send me the answers to the questions above.
It's been over a month so I'm going to mark this as resolved. But feel free to post an update on this situation at any time.