Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
Currently i am using version 1.14.1 and i want to update to version 1.14.2.... Can i know the correct step to do so?
I used cpanel to installed osticket. Should i update in cpanel first then repeat my installation step in awesome osticket?
Mon KH
Hi @mstrust,
Sorry for the late reply!
I recommend making a backup of your database before upgrading, just to be safe.
These instructions assume your osTicket Awesome installation is in a directory named /support
Create a copy of the /support directory called /support-old
# cp -a /support /support-old
Using your FTP pogram, upload the contents of the /upload folder to /support, overwriting any files.
That's it.