Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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The Annotations tab is missing from the the Manage Queue Column settings screen.
With osTicketAwesome applied:
Standard osTicket:
Version Info: osTicket v1.14.2 // osTicket-1.14.2-Awesome-102
Hi @abcauto,
Yes, the Annotations tab has been intentionally removed in osTicket Awesome.
As osTicket Awesome uses its own specific layout for each type of the most common annotations, our design cannot accommodate extra random icons appearing here and there.
But thank you for your report!