Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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I tried removing the footer info and it worked on all the pages except for the ticket page. But no matter what I do it is showing the code, even if I don't try to hide the logos. Below is the Custom CSS I used as it said to in the FAQ. Any help would be great.
#footer #osticket a,
#footer #ostawesome a {
display: none !important;
}
What version of osTicket Awesome are you using?
osTicket v1.14.2 // osTicket-1.14.2-Awesome-103
PHP 7.3.20 // MySQL 10.4.13 // Apache/2.4.43 (Win64) OpenSSL/1.1.1g PHP/7.3.20 web server
What page does this bug show up on?
Tickets
Is there anything that you can do that makes it go away? For example:Does it go away if you switch web browsers?
Same thing on all web browsers and tried clearing cache. It only seems to show on the ticket screen.
Does it go away if you change the size of the window?
No.
Please send screenshots if possible!
Hi @zgoold,
The issue you're seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin.
It has been discussed here, here and here.
The problem will go away if you disable the plugin. But another osTicket Awesome user came up with a workaround.
Thank you for the quick reply!