Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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I didn't realize we had our GoDaddy osTicket instance on auto-update and it updated to 1.14.13 yesterday morning. Is there plans for an osTicket Awesome update soon? If not, how hard is it to downgrade to 1.14.12?
Hi @bcrawley,
I'm still testing and putting the finishing touches on a release for 1.14.3. It will definitely drop in the next few days.
But, as there is no database upgrade required between 1.14.2 and 1.14.3, there is absolutely no harm in uploading and using osTicket Awesome for osTicket 1.14.2 (Revision 3). It can run off of the same database as vanilla osTicket 1.14.3 without any issues.
BTW osTicket Awesome for osTicket 1.14.3 (Revision 1) is now available on the Downloads page.
Thx! I got it the other day and it works great!! Thx so much!