Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi there,
This request is probably a bit tricky if not impossible.
When changing the status of a ticket, we get this nice little drop down:
You can easily select an option to change it to.
Is there anyway to make other option fields behave like this? In our system we have a 'Level of support' and it would be nice to have a quick drop down like this because the field info is only ever, level 1, level 2, level 3
Hmmm I'm trying to at least understand your request.
Obviously Level of Support is some type of custom field you have set up, but I'm having trouble visualizing what exactly it is.
How do you currently switch between level 1 etc? Can you send a screen shot of how Level of Support appears on the page right now?
So Above is the current method - you click it (highlighted in red) and it opens another box. It's not more clicks, and now that I think about it it's not harder - just visually a lot happening for something so small
There is probably a way to do this, but it would only work on your system. In other words, this isn't something I would consider doing to improve osTicket Awesome. It would be custom code created for you.
If you wanted my help implementing this for you, I could look more closely at what it would entail and figure out an estimate for labor. But it would be somewhere in the range of $100 US.
If it is something you would be interested in pursuing, let me know. But either way I will mark this as resolved.
Hi @Stevland
Unfortunately I was a bit wrong and while the drop down does appear, when you select an option it still brings up that second box so it doesn't make a big difference.