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Jun 11, 2020 1:06 pm
After I edit a ticket sometimes I go into a GREEN screen where nothing else can be done. A few minutes later - the system seems to go back to normal. Any advice?
1 Reply
Jul 13, 2020 3:46 am
A green screen? Hmmm. No, I have not seen that. There is absolutely nothing else on the screen?
Please open /scp/js/scp.js and ensure lines 1142 - 1152 are commented out.
Is the green the same color as the header or footer of in color theme? It sounds like the browser may be rendering part of the page and then crashing.
Are there any relevant errors in your logs around the time that the blank screen occurs?
Jul 25, 2020 2:56 pm
Hi @skyler360,
It has been almost 2 weeks and I have not heard back from you. I assume that this issue was resolved. But if you are still having trouble, please let me know.