Please help, I cannot get new ticket notification working. All the other notification like assign, activity, etc works. This is only for TASK.
Are you referring to an email notification, or...?
This is for E-mail notification of a new TASK created. I select the department support and nothing happens. (I do not assign agent) All the ticket notification works as expected.
Hi Randy,
As with a couple of your recent posts, this appears to be a question with osTicket itself, not an issue with osTicket Awesome.
I did have a look into this for you, however.
It appears that Alerts for Tasks are disabled by default in osTicket.
To configure what types of Alerts you would like to enable go to Admin Panel > Settings > Tasks > Alerts & Notices.
Thank you for your help. I did try that with no luck and nothing is auto-assigned.