Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Please help, I cannot get new ticket notification working. All the other notification like assign, activity, etc works. This is only for TASK.
Are you referring to an email notification, or...?
This is for E-mail notification of a new TASK created. I select the department support and nothing happens. (I do not assign agent) All the ticket notification works as expected.
Hi Randy,
As with a couple of your recent posts, this appears to be a question with osTicket itself, not an issue with osTicket Awesome.
I did have a look into this for you, however.
It appears that Alerts for Tasks are disabled by default in osTicket.
To configure what types of Alerts you would like to enable go to Admin Panel > Settings > Tasks > Alerts & Notices.
Thank you for your help. I did try that with no luck and nothing is auto-assigned.