Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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When I click on any of these, the popup to select doesn't work. Same on Demo.
Thanks for the head's up. I have fixed these and uploaded a new zip file with the same name.
In other words, please download and reinstall osTicket-1.14.2-Awesome-101.zip from the Downloads page.
Sorry for the inconvenience.