Have you checked these first?
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Hi
This is a really good theme and it is set up just how I want it.
The only issue is when I try to access the agent login screen via my app on the iPhone I can only see part of the screen. It work fine for users, crate an account and create a ticket. and the view is perfect when access the agent login from my phone from a standard link.
The bug isn't stopping agents from working. It would be nice to fix it if we can
Also I am going to remove the footers. where can I find the folder setup/install?


Sorry to add another page to this thread!
I meant where can I find the style sheet /osta/user-styles.css
no folder setup/install
Did you figure out how to remove the footer? This is covered on the FAQ page.
I will work on some new iPhone fixes soon. Thank you for the head's up.
Hi
Footer now sorted.
Thanks