Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
when I have multiple forms for a Topic, in the user panel the name of the module is wrong, it always repeats the name of one of the modules. With OsTicket without template instead the module names are correct.
OsTicket 1.11 - PHP 5.6
Help please, thanks.

I haven't been able to reproduce this issue. I wonder if it was a temporary glitch in 1.11. It seems to be fine in 1.14.x. So please upgrade if you haven't done so already.