Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi, when going into a ticket and use the inline-edit, the small redactor box has no toolbar in 1.14.1.
From your demo v 1.12
But in 1.14:
Hi it-support@lindner-esskultur.de,
To be clear, the toolbar is no longer displayed in vanilla osTicket v1.14.x:
One can add the following CSS rule to force it to appear:
.redactor-air {
display: block !important;
}
But what you end up with is a completely different toolbar:
I'm not sure what is going on, but after about an hour of tweaking I came up with the following code, which integrates the toolbar into osTicket Awesome as before:
.redactor-toolbar-wrapper-air {
position: initial;
z-index: 100;
width: 100% !important;
display: inline-block;
background: #f7f7f7;
border: none;
box-shadow: 0 1px 4px -2px rgba(0, 0, 0, 0.4);
}
.redactor-air {
display: inline-block !important;
width: 100% !important;
float: left;
padding: 0 !important;
margin: 0 !important;
background: initial;
}
.redactor-air a.re-button-icon.re-button-icon {
padding: 8px;
margin: 0;
background: initial;
}
.redactor-air a {
color: #128dbe;
}
.redactor-air a.re-button-icon.re-button-icon:hover {
background: #128dbe;
color: #fff;
}
a.re-button:hover > i {
color: #fff !important;
}
.redactor-button-active {
background-color: #ccc !important;
}
.redactor-button-active > i {
color: #696969 !important;
}
I will include the code in the next release. For now you can add that code to /osta/user-styles.css.
Note that not all the same functions are available on the toolbar as before. Again, this is due to upstream changes by Enhancesoft. But hopefully the new toolbar will be adequate for your needs.
Thank you, that CSS did it sufficiently.
BTW this didn't end up making it into osTicket Awesome for osTicket 1.14.2 (Revision 1), but it will definitely be included in Revision 2.