Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Sale mal traducido la palabra RESPUESTA y el seach no sale en español y queda fuera de recuadro:
osTicket Awesome no creó esa traducción.
Si desea corregir la traducción, haga el cambio aquí:
https://crowdin.com/project/osticket-official
En cuanto al cuadro de búsqueda, ese es un error conocido. Solo lo hace cuando hay un mensaje de error / advertencia / información (el cuadro verde es un mensaje de información). No hay solución para esto en este momento.
---
osTicket Awesome did not create that translation.
If you want to fix the translation you have make the change here:
https://crowdin.com/project/osticket-official
Regarding the search box, that is a known glitch. It only does that when there is an error / warning / information message (the green box is an information message). There is no fix for this at this time.