Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
When you press the search button in the KB with the url
https://helpdesk.stbarnabashospice.co.uk/imt/kb/index.php
it goes to
https://helpdesk.stbarnabashospice.co.uk/kb/faq.php?a=search&q=email
as you can see it is missing out the IMT subfolder, this happens with all the places the search box is, I tried to look for where the PHP or JS is to fix this but couldnt find it. If you could let me know where to change the code that would be amazing
osTicket v1.14.1 // osTicket-1.14.1-Awesome-102
This sounds like it may be an issue with osTicket itself, not an osTicket Awesome issue.
I did want to at least take a look and try to understand what is going wrong before saying so.
But unfortunately I can't access your installation:
NET::ERR_CERT_COMMON_NAME_INVALID
Further, Chrome says:
You cannot visit helpdesk.stbarnabashospice.co.uk right now because the website uses HSTS.
Let me know when you have your SSL issue sorted and I'll take a look.
I'm going to mark this as resolved, but let me know if you're still having trouble.
Hi I am having this same error
I am in the implementation if you like you can insert my instance