Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hello,
the symbols are missing when i scroll down in ticket detail view. I tested with different browsers. All the same. On mobile view iPhone/iPad, too.
osTicket v1.14.1 // osTicket-1.14.1-Awesome-102
PHP 7.3.11 // MySQL 10.3.21 // Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 web server
Hi @goldquadrat,
Ah, yes I see the issue. I didn't anticipate this and I'm not sure how to go about fixing it in the future.
The reason that you are not seeing the icons in the Sticky Bar is that they are hard coded to be white.
Perhaps in the future I will add an option to change the color of the icons, but for now it is quite difficult and there are many more improvements that have a higher priority.
I'm afraid that the only fix in this situation is to change the color of the Sticky Bar to any color other than #FFFFFF.
