Have you checked these first?
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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By the way the screenshots above were made on the OSTA Client Demo.
https://a8.osticketawesome.com/1.18-1/
Wow Julien, that's really weird.
Even stranger that I can't reproduce it.
From the Client side I added a reply to ticket 235.
And then on the Staff side my reply showed up in ticket 235 at the bottom as expected.
Of course, if you visit those links my reply will be gone because the database resets every hour.
Either way, very odd.
Are you still experiencing this in your own installation?
What happens if you press SHIFT + O on both sides?