Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
I have just updated to version 104, and when I create a new ticket and select multiple users in the input field cc_users_open, I am not able to see all the users I have selected. As a result, the users are listed outside of the input field.
This line of CSS from staff-desktop.css appears to be causing the issue:
.tickets-page .tickets .form_table .select2-container--default .select2-selection--multiple {
height: 32px !important;
}
Hi @cbd4-dk,
Thank you for taking the time to report this.
Your solution is correct. That CSS doesn't seem to be necessary and the multi-select form field works better without it.
The fix will be included in the next release.