Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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We have a new osticket installation with awsome, the ost systems itself work good and responsive, but changing anything in the theme setup is or painfully slow of not working. Any direction the find out why?
Hi lucn,
I'm sorry to hear that you're experiencing that frustration. But, unfortunately, I can't think of a reason that could explain that specific issue.
While you are on the Theme page, I suggest that you open Developer Tools in your browser and look at the Console for any errors that may provide a clue.
Also, try accessing the Themes page using a different web browser to see if it works as expected. If it does, it could indicate an issue with a plugin/ extension in your regular browser.
I'll leave this open, and if you learn anything new, please feel to share.