Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hey,
i´m missing column "status" in advanced search.
In original osticket this column is shown.
Its an important row while doing searches
thx for any hints
Jan
Hi Freinet,
If you look at vanilla osTicket 1.14's Advanced Search > Columns you'll see that you can add Status.
But starting in osTicket 1.15 they revamped the way Advanced Search works, and there is no longer an option to add columns such as Status.
Therefore, this is not an osTicket Awesome issue, but rather an upstream change that the osTicket devs have made.
If you wished to pursue it I would suggest opening an Issue on GitHub.