Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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i wanna pay with cc card, but the card is decline
when i use the card with other transaction is success, i pay google with the same cc card is success
Hi Cerian, apologies for the very delayed response on this one.
It looks like you have two accounts with us (bxxxxs@pxxxxxxe.co and sxxxxxt@pxxxxxxxe.com). The card decline happened because the payment was attempted under a second account that was created when you used a different email address.
Both accounts have since expired. If you're still using osTicket Awesome and would like to renew, please send a message to info@osticketawesome.com and I'll make sure everything is consolidated under a single account so you don't run into this again.