Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
When user mouve mouse on "flush-left" "Nav" menu, text is hidden (it takes on the same color as the background)

This issue is not present on staff side.
Theme used is color with uniform color on header.
Do you know how to solve this issue?
Thanks.
Having the same issue with 1.17.2 and 1.17.4. The header text is not changing color.
Hi guys,
Thank you for the reports!
This issue has now been resolved in the latest release osTicket Awesome for osTicket 1.18 (Revision 3).