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Hey there,
For some reasons I am experiencing this random bug where it doesn't display the user count for certain organizations (though they're holding users).
I've check the un-themed version of our helpdesk and the user-count appears, so it's really linked to the OSTA theme.
When inspect the user count for those missing, I see this class showing up: class="user-count-hide". Whereas this class isn't present for the other ones.
For one organization showing the same issue, the user-count finally appeared when I added new users. I tried this technique for the other organizations but it didn't solve it....
FYI: all my users where imported by organizations.
Help?
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osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
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It's extremely frustrating that this has gone on as long as it has. It's a simple bug to fix. The code is looking for the digit "0" in the cell, which means that any org with a multiple of 10 users (i.e. 20, 30, etc) will be hidden.
To fix, edit the include/staff/orgs.inc.php file and remove this line at the end..
$('table.list td:nth-child(3):contains("0")').addClass('user-count-hide');
It'll show 0 users if any of your ORGs have none.
Hi JulienVDC,
Apologies for the very long delay on this one. This fell off my radar and I'm sorry about that.
Steve, excellent diagnosis, thank you. You nailed it. The :contains("0") selector is doing a substring match, so any organization with a user count containing the digit 0 (10, 20, 30, 100, etc.) gets incorrectly hidden.
Rather than removing the line entirely (which would also remove the intended styling for organizations with genuinely zero users), a slightly more precise fix is to replace this line in include/staff/orgs.inc.php:
$('table.list td:nth-child(3):contains("0")').addClass('user-count-hide');
with:
$('table.list td:nth-child(3)').filter(function(){ return $.trim($(this).text()) === '0'; }).addClass('user-count-hide');
This does an exact match on "0" instead of a substring match, so it will only hide organizations that truly have zero users.
This fix will be included in the next release (Awesome-104).
Thanks again for tracking this down, Steve.