Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello,
we have the Problem if you print the Ticket via PDF, the time under print date is wrong. The timezone on php-settings are correct. Only the print date is wrong... the correctly time were 09:57 also UTC+1
Can you help?
This is definitely not an osTicket Awesome issue.
I recommend you either research this as a vanilla osTicket query, or ask for advice in the osTicket forum.
Good luck!