Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi there,
since the brand new version 1.18.3-Awesome-104 we get 2 links in the footer:
One on the left side: back to osticketawesome.
One on the right side: color theme picker.
So we dont want this! How we can get rid that?
Thanks in advance!
Hi bit111,
Sorry for your trouble. And thank you for reporting this glitch.
I have fixed the issue in the current 1.18.3-4 release. So either download it and reinstall it again, or simply download this hotfix with the 3 affected files. Place them in:
include/client/footer.inc.php
include/client/login.tpl.php
include/staff/login.tpl.php
Thank you for your patience!
Thank you Stevland!