Have you checked these first?
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Top Mobile menu is missing in light mode, working in dark mode. Confirmed in both IOS and Android. Please let me know what you need from me. Thanks
Info Dump from theme:
osTicket v1.18.1 // osTicket-1.18.1-Awesome-101
PHP 8.1.24 // MySQL 8.0.34 // Apache/2.4.52 (Ubuntu) web server
Hi zwing,
You don't run into this issue while using the 1.18.1-1 Demo, correct?
So the question is: what is wrong with your environment or installation?
Troubleshooting on a mobile device is quite limited.
So visit the installation using a desktop browser (I recommend Chrome for this).
Press Control+Shift+J to open the Console (Command+Option+J on a Mac).
Resize the left panel (containing your installation) until the navigation icons disappear).
What errors (if any) appear in the Console?
Also check your apache logs for relevant errors.
Let me know what you find.
I am able to reproduce it in the demo. Select the blue theme and select the use solid color. No errors in the console logs. This did point me in the right direction for a workaround by just changing the theme to another default. Still not sure what is causing it just on that theme color pack.