Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hello,
since we have installed the OSTicketAwesome Theme, we are unable to see our pictures attached to Tickets or KnowledgeBase.
We cant even add new pictures, is there a setting we need to adjust?
We use image store in Database, not Filesystem.
See the screenshot:
This is what we get shown for "old" pictures before migrating to OSTicketAwesome and for all new uploaded images.
Hi,
We have the same issue, inline images not showing in ticket threads.
Got it working by following this: https://github.com/clonemeagain/attachment_preview/tree/master?tab=readme-ov-file
Thank you for providing the solution, Vic Hoste.
Just to be clear for the benefit of others who may run into this issue, here is what I think is going on.
- You are have been using the Attachment Preview plugin in osTicket for some time and you are used to seeing the inline images in your tickets.
- You install osTicket Awesome. You no longer see the inline images, and the ones that were embedded in old tickets appear as "broken" icons. This is because the plugin is no longer installed / activated.
But the solution is super simple! osTicket Awesome ships with the Attachment Preview plugin already integrated. All you need to do is go to Admin Panel > Manage > Plugins and install, configure and enable it.
I hope this helps!