Hello,
since we have installed the OSTicketAwesome Theme, we are unable to see our pictures attached to Tickets or KnowledgeBase.
We cant even add new pictures, is there a setting we need to adjust?
We use image store in Database, not Filesystem.
See the screenshot:
This is what we get shown for "old" pictures before migrating to OSTicketAwesome and for all new uploaded images.
Hi,
We have the same issue, inline images not showing in ticket threads.
Got it working by following this: https://github.com/clonemeagain/attachment_preview/tree/master?tab=readme-ov-file
Thank you for providing the solution, Vic Hoste.
Just to be clear for the benefit of others who may run into this issue, here is what I think is going on.
- You are have been using the Attachment Preview plugin in osTicket for some time and you are used to seeing the inline images in your tickets.
- You install osTicket Awesome. You no longer see the inline images, and the ones that were embedded in old tickets appear as "broken" icons. This is because the plugin is no longer installed / activated.
But the solution is super simple! osTicket Awesome ships with the Attachment Preview plugin already integrated. All you need to do is go to Admin Panel > Manage > Plugins and install, configure and enable it.
I hope this helps!