Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hey... I have been searching this forum and OSTicket for a post of how to auto close without requesting a comment
Anybody have any ideas?
This question pertains to osTicket's core functionality and is not specific to osTicket Awesome.
I suggest asking this question in the osTicket Forum where you are likely to receive more responses.
Good luck!