Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Not exactly related to OSTicket Awesome, as we have the theme installed and running. Has anyone successfully gotten email fetching working with M365? This is the one issue we can't seem to get resolved and it is a headache.
Hey Jeremy,
Email fetching with M365 is core osTicket functionality, so it's definitely in our wheelhouse even though it's not osTicket Awesome-specific.
The good news: this isn't a product issue. M365 email fetching works reliably once it's set up. The complexity is entirely on the Azure side, where Microsoft requires OAuth2 authentication and the app registration process has a few spots where a missed setting can silently block things. It's a one-time configuration, though. Once the OAuth2 handshake is done, it just runs.
A couple of quick questions so I can point you in the right direction:
What version of osTicket Awesome are you running?
Where are you getting stuck? Specific error message, or is the fetch just silently not pulling mail?
If you haven't seen it already, the official walkthrough covers the Azure app registration and osTicket configuration end to end: Microsoft Authorization Guide
The things that trip people up most often are Azure API permissions missing admin consent, authenticating as the wrong M365 account during the OAuth flow, and the callback URL not matching exactly. All straightforward fixes once you know where to look.