Dear,
We made the purchase of the theme to install in our ticket system that has been operating for a few years in our company, all the way, after following all the procedure in our test server we could not succeed in the installation, we have the return of error 500. We know that It's a generic error, but when checking the apache error log, we found that the file "header.inc.php" calls other files / folders that don't even exist in the files we downloaded. We ask for a return as soon as possible and thank you for your help.
Error: [Thu Aug 15 13:02:40.119199 2019] [:error] [pid 6735] [client 10.0.0.171:59556] PHP Warning: require_once(/var/www/theme//osta/php/functions.php): failed to open stream: No such file or directory in /var/www/theme/include/client/header.inc.php on line 17<br />
[Thu Aug 15 13:02:40.119246 2019] [:error] [pid 6735] [client 10.0.0.171:59556] PHP Fatal error: require_once(): Failed opening required '/var/www/theme//osta/php/functions.php' (include_path='./:/var/www/theme/include/:/var/www/theme/include/pear/') in /var/www/theme/include/client/header.inc.php on line 17<br />
[Thu Aug 15 13:05:04.048757 2019] [:error] [pid 12736] [client 10.0.0.171:59577] PHP Warning: require_once(/var/www/theme//osta/php/functions.php): failed to open stream: No such file or directory in /var/www/theme/include/client/header.inc.php on line 17<br />
[Thu Aug 15 13:05:04.048816 2019] [:error] [pid 12736] [client 10.0.0.171:59577] PHP Fatal error: require_once(): Failed opening required '/var/www/theme//osta/php/functions.php' (include_path='./:/var/www/theme/include/:/var/www/theme/include/pear/') in /var/www/theme/include/client/header.inc.php on line 17
Hi @strong,
What if the URL of your installation?
There is something wrong with this path /var/www/theme//osta/php/functions.php
Please double-check your ost-config.php file.
What if the URL of your installation?
Nevermind. I notice now that it is a private network address (10.0.0.171).
Are you running the latest version of osTicket Awesome (osTicket-1.12.2-Awesome-101)?
Good afternoon,
Yes, we know there is a problem with this path, but as I said above, the files we downloaded do not contain the "osta" folder, ie it will actually display the error as this path does not exist. The ost-config.php file has been changed (copy and paste) as described in the installation manual.
Yes, we are running the latest version of OsTicket. Just for the sake of curiosity, when we downloaded the OsTicket Awesome compressed file, we could not extract it due to a corrupt file (Sun-ExtA.ttf font), but using 7-Zip, we extracted the files separately.