Hello ,
i have the following problem, the ticket system has been freshly installed everything works, only if i click on "theme" i get the error.
"500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed".
osTicket Version
v1.12 (a076918) — Up to date
Web Server Software
Microsoft-IIS/8.5
MySQL Version
5.5.51
PHP Version<
5.6.5
Folder Rights 755
Files Rights 644
maybe anyone can help me?
thanks
Markus
Hmmm I don't know what could cause this.
If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.
Did you get this sorted yet?
Error 500 is very generic and tells us almost nothing. Pro tip: check your PHP, Apache and MySQL error logs for the real error message!
HI @MPrietl,
I haven't heard back from you for about 3 weeks, so I'm going to mark this as resolved.
If you are still having trouble don't hesitate to reply here though.