Hello,
I need some help with a blue screen after the theme installation.
Osticket ver: 1.12.2 running on IIS
Theme updated as per instruction and after installation when trying to access http://XXXX/helpdeskawsome/scp/login.php, it only shows the blank blue screen.
Done: complete new installation of OSticket + database, upgrade from native OSticket theme, restart server, services. etc etc. But no solution.
Note: restore to OSTICKET 1.12.2 native theme version and it WORKS.
Please send the URL of your helpdesk to info@osticketawesome.com and I will take a look.
Nop.
Sorry unable to send the link as it's locally hosted and it's Dept school to forward the external traffic to internet site we need to go through many formalities. However, is there any way to upload the screenshot.
Thanks
Or you can send us the instruction if you need to run any tools to obtain logs etc.