In the theme, I see some things missing in ticket list view like
- When a ticket is replied by customer and agent has not replied, it shows in bold text in default theme. When replied, font becomes normal. This way, an agent know which ticket is replied, and which he still has to reply. But in this theme, there is no way to understand which ticket was replied and which was not.
- In default theme, there are some other indicators like "w" and "@" indicators for every ticket in list view, to indicate which ticket was opened from web and which from email. However, those indicators are also missing in this theme.
So it is difficult for me to use this theme. Can you let me know how I can solve this issue?
Hi @purpletree,
Reply Waiting Indicator
It was felt early on that the bold text to denote a ticket with a reply waiting in osTicket was too visually jarring.
In osTicket Awesome, tickets with a waiting reply have a green indicator to the left of the ticket number:
Now that you know what to look for, and once you've gotten used to it, you will hopefully find it adequate.
Having said that, if you want to revert back to having the bold text, you can add the following code to /osta/user-styles.css:
td.osta_subject.new-reply-waiting a {
font-weight: bold !important;
}
Ticket Source Icon
I'm not sure what you need by “w” and “@” indicators. It sounds like you are referring to the ticket source icons, so I will proceed to reply with that assumption. Let me know if I've misunderstood.
The ticket list packs a ton of information in a very condensed amount of space. Early on in the development of osTicket Awesome the ticket source icons were deemed to be unnecessary. This is the first time that anyone has even remarked on the fact that they are missing. I unfortunately have to tell you that it is very unlikely that this function will ever be added back to the ticket list.
You probably realize this already, but you can still find the ticket source information within the ticket view page:
I hope this is adequate for your needs. I'll mark this as resolved for now, but feel free to reply.
For the first issue, I do not see any green circle. I am on 1.10.7.
Hi @purpletree,
Are you sure you don't mean 1.10.6? I haven't released anything for 1.10.7 yet.
Unfortunately, the code I provided above won't work on 1.10.6 and I can't seem to come up with an elegant solution for you.
I highly recommend that you upgrade to 1.12.x!
osTicket 1.12 core has a lot of great new features and on osTicket Awesome's side that is where all of the new development is happening.
I am, however, working on a 1.10.7 release (although I'm not even sure anyone is interested in it). I will see if I can add the bold text function back into the mix.
Please let me know if you decide to upgrade to 1.12.x so I don't spend extra time on 1.10.7 needlessly. Cheers.
Wait... I was over thinking it.
One can simply add something like this to /osta/user-styles.css in osTicket Awesome for 1.10.6:
a.Icon.Ticket.preview b,
a.Icon.emailTicket.preview b,
a.Icon.phoneTicket.preview b,
a.Icon.webTicket.preview b,
a.Icon.otherTicket.preview b {
font-weight: 700;
font-size: 10px;
font-family: 'Open Sans', sans-serif;
color: #004d73;
}
This will alter the Ticket Number text, which is how "Reply Waiting" is indicated in osTicket 1.10.x. You can change the font size, color, etc. as desired.
This will also work in osTicket Awesome for 1.10.7 when it is released.