Have you checked these first?
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just upgrade to version 1.12-2, but view for search box leave some space and annotations in the mobile miss aligned<br />
as view in the picture below

I have the same issue with the missing image for the search option.
But I don't have the exclamation mark issue, probably all my tickets only have either an attachment and/or replies.
Hi @visimitra,
Thank you for your report.
The first issue will be fixed in the next release. For now please add the following code to /osta/user-styles.css:
@media screen and (max-width: 760px) {
.input.attached .button.attached {
display: none;
}
}
I will also look into the second issue and come up with a fix soon.