Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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I have just copied across the required files, and then uploaded a copy of my original ost-config file but I dont see any changes when I log into the helpdesk. Am I missing something here??
Thanks
Ignore me I have worked out the problem. Just a ttp for anyone else if you are hosting on a synology nas, dont use the file uploader as although it says all the files have copied across successfully they dont. Used filezilla and all now working.
Thank you for reporting back, m.may!
I love Synology NAS's for so many reasons. I noticed that they included a osTicket installer in Disk Station, but I've never tried it myself. So I appreciate the tip, which I have added to the FAQ.