Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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I just installed V 1.10 and it's giving me a fatal server error, it's the second time it happens to me( v 1.10-RC2 also failed before. It's crazy because my original install works perfectly. Anything that you can do to help?
Hi Rocque,
I moved your post (in case you were wondering).
Just to make sure we are on the same page...
You are running osTicket v1.10, correct?
You installed osTicket-Awesome-1.10-v1.10, correct?
You wrote that you are now receiving a "fatal server error", but I think you must mean to say "fatal error", yes?
The "fatal error" message in osTicket can mean one of three things, but because your original osTicket is still working I can rule out 2 of them.
Therefore, I am almost certain that you have an issue with your ost-config.php file.
You should make a copy of it from your original osTicket directory, which you can find here:
/support-old/include/ost-config.php
Download a copy of this file to your computer and then upload it to your osTicket Awesome directory:
/support/include/(upload here)
That should fix your issue, but let me know either way!
Hi Rocque,
Did you manage to get this sorted out?