Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hello svetland,
i've just installed your latest release version (1.4)
You forgot to remove these lines from /include/client/footer.inc.php
Lines 87 and 89
<?php include ROOT_DIR . 'osta/inc/back-button.html'; ?> <br /> <?php include ROOT_DIR . 'osta/inc/database-reset-warning.html'; ?>
Regards,
Also in /include/staff/footer.inc.php
Thank you for pointing out my mistake, @aeromarine.
There was some accidental cross-pollination between my development files and the demo files.
In case you are wondering, the intention is to leave those references in /include/client/footer.inc.php but to have two empty files:
osta/inc/back-button.html
osta/inc/database-reset-warning.html
It sounds like you have already fixed the problem on your end, and it is a perfectly good solution so kudos to you for figuring it out and sharing your solution.