Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
v1.3
- Client Landing Page Open/Check layout redesigned
- added Micke1101's TinyMCE plugin:
http://osticket.com/forum/discussion/91133/plugin-tinymce/
- improved Advanced Search styling and mobile layout
- additional improvements to FAQ and Knowledgebase pages
- fixed Custom Theme functionality
Download it here.
first visual bug..
both buttons says "Check ticket status"
To build on hogkammen, that bug is on the Client Landing Page. Under Open a New Ticket the button says "Check Ticket Status" even after hovering mouse over it. Also, IE is still not subject to the theme. Instead it stays white. Is this something that is going to stay that way?
hogkammen, you can fix this by editing the index.php file. I am windows based so for me in Notepad++ line 64 in the parenthesis, I changed the "Check Ticket Status" to "Open a New Ticket". DO NOT change line number 67 because that is the correct line for "Check Ticket Status.
Thanks for pointing that out, hogkammen. Doh!
City of Alton's tip is exactly correct. Or you can right-click and download this file and upload it to the root directory of your osTicket Awesome installation.