Have you checked these first?
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Is there any way to let the users set ticket priority upon ticket creation?
Thanks,
Mark
That's an excellent question, Mark. But as it pertains to osTicket's core functionality, I think you're more likely to get a good answer if you ask in osTicket's forum.
(osTicket Awesome includes a mod that allows ticket priorities to the changed from the Open Tickets list, but the priorities functionality itself is a part of osTicket's code).
Upon further reflection, I came to realize that I've always been able to set a priority when I'm opening a ticket.
You have to set it up manually, which can be done here:
Admin panel > Manage > Forms > Ticket Details