Recently purchased osTicketAwesome and am really liking it so far, the appearance is much better than vanilla osTicket.
I do have a suggestion, although it is very small. The default colors for the Priorities seem to be in the incorrect order in my opinion.
The default color order is as follows: Emergency: RED, High: BLUE, Normal: Green, Low: DARK YELLOW
The normal colors that I (from the USA) would expect for priorities/urgency, would be as follows: Emergency: RED, High: DARK YELLOW, Normal: Green, Low: BLUE
If you Google "color priorities" or for a more direct example "homeland security colors" BLUE is almost always representative of a lower priority than YELLOW/DARK YELLOW
Again this is a very small suggestion, but just something that stuck out to me
+1 I completely agree. it's by far a lot more intuitive.
I see your point, @laroccad.
The color scheme that I've used still makes sense to me, and yet I can't think of any way to justify it. Meanwhile, you have presented a solid case for the red to blue scheme. I see that it is also used in Mexico.
You win. I will update the color scheme at some point. Thanks for the feedback.
I revamped the Priority Colors in the latest release, available as of yesterday.
I revamped the Priority Colors in the latest release, available as of yesterday.